bb workflow Workflow
Overview   Datasheet datasheet icon Workflow

It is hard to balance the conflicting needs of running contact centres efficiently while minimising costs, providing timely responses to each communication and dealing with all contacts in the most appropriate way to meet customer needs.

numero interactive includes a powerful Workflow engine that can be configured to match business processes, automating where possible and streamlining/standardising multi-step processes. Thereby enabling the right balance of efficiency, responsiveness and quality.

The Workflow Engine is part of the numero interactive core functionality as shown below.

Workflow Schematic 679 Workflow
At a glance
  • Powerful business process modelling capabilities
  • Combines automation with manual processing
  • Integration with back-office systems
  • Flexible business rules engine
  • Task management for manual work queues
  • Re-usable standard compo-nents
  • Exception workflows
  • Outbound workflows
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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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