numero solutions are designed to improve the efficiency of customer service departments. At the heart of our solutions, a powerful workflow engine supports defined business processes and enables seamless integration with back office systems and applications.

The numero workflow engine is highly relevant to local government organisations as information about citizens is rarely stored within a single system. This creates problems when handling citizen enquiries which can involve multiple steps, across multiple systems and a complex workflow.

numero solutions not only manage the workflow but, thanks to the workflow engine, integrate with back office systems. As a result, agents handle citizen queries from a single screen, with a consistent format. By eliminating the need to interrogate multiple systems manually and complete work from a single agent desktop, the entire process is streamlined for ultimate efficiency across all call types.

numero email handling, eForms and Citizen Case Management are all available as ‘out of the box’ functionality within our Software as a Service platform. For further information, please use the form on this page to contact our local government specialists.