numero solutions are underpinned by our comprehensive Customer Experience Management (CEM) platform that has been designed from the ground up to address the challenge of an omni-channel world where a universal view of all customer interactions is central to providing exceptional customer experiences.
Through a combination of self-service capabilities, process automation and the streamlining of manual processes, numero are able to dramatically reduce the time and effort associated with the handling of customer interactions, irrespective of whether they are simple enquiries or complex transactions.
The numero platform combines the following technologies and applications in to a single solution hub that is compatible with the regulatory requirements for security, auditing and numerous industry initiatives:
• NLP (Natural Language Processing) allowing enquiry analysis and enrichment
• Routing and sophisticated Workflow including automatic categorisation
• Business Process modelling
• Customer & Case Management
• Knowledgebase and Content Management
• Self-Service solutions that work seamlessly across all devices
• Agent desktop
• Mobile Applications
• Management Information
By integrating all customer touch points with back office and legacy systems including ERP, CRM and supporting databases numero can deliver a ‘single customer view’ which is the cornerstone of exceptional customer experiences .
There is an undisputed connection between the experiences of a customer and their loyalty. Striving for positive customer experiences has become increasingly important where the global commoditisation of products and services reduces the opportunity for differentiation. numero solutions strengthen loyalty by providing fast, efficient and personal experiences for customers, employees and business partners. The rewards can be substantial. Customers become your most vocal advocates and their lifetime value is significantly increased, staff churn is reduced and business partners can work with you more effectively. Ultimately it is the benefit to the bottom-line that makes improving the customer experience an essential goal fom organisations everywhere.
For more information on how numero has helped some of the UKs biggest brands improve customer experiences including Tesco, Argos, Matalan, Lakeland, Assurant, Thomas Cook, Camelot & many more get in touch.
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