Web Chat for Contact Centre Agents

A Web Chat request is automatically routed to a suitably skilled agent, based on the customer’s current Web Site page and the information they provided on the initial chat request data form.

As always with numero interactive, the provided information is automatically used to locate the correct customer record, case history and any other relevant information, helping the contact centre agent provide a faster and more specific resolution to the customer’s enquiry.

The agent uses the familiar numero interactive user interface to access the customer details and case history and uses recommended responses to chat with the user. The context-aware agent console also provides the agent with the means to action the customer’s request using scriptable data forms to access and update back-office systems.

See what else you can do with Web Chat here

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