The numero solutions have been designed from the ground up to improve all aspects of customer acquisition. The numero platform seamlessly integrates all aspects of the customer interaction with the personal record of each and every customer to maximise client take on.

Self Help
Offers
Post campaign analysis
Personalisation
Agent scripting

The numero solutions enhance all aspects of the customer experience by maximising first time resolution and ensuring an ongoing two way dialogue. The numero solution provides a complete closed loop communication process with each and every customer.

Online Self Service
Personal pages
Surveys
Click to chat
Call backs
Personalisation –  all Channels
Pro actives updates
First time resolution

The numero solutions are the most effective integrated online, front & back office solution available today. Our platform has proven time and again to deliver record levels of cost reduction in all areas of customer engagement be that web self service, contact centre or back office.

Online self service
Self service deflection
Lean Contact Centres
Back Office
Dynamic event notifications
Automated Support
Effective call handling

The kernel of the numero solution is a personalisation engine that optimises each and every customer transition to maximise sales opportunities for every contact point. Whether the client engages through the web, telephone or any form of correspondence the organisation is empowered to maximise the touch points to maximise sales.

Web self service
Personalised offers
Agent based offers
Web chat
Co browsing
Dynamic messaging
Chat & Feedback analysis

Unlike other solution technology platforms, the numero solution does not simply deflect a client interaction but treats each transaction uniquely to improve client retention. Many techniques support the organisation to improve retention.

Single customer view
Web service
Web chat
Co browse
First time resolution
The Customer – Case record
Personalised content delivery

Many technology themes are common across these 5 areas of interest.

The numero interactive platform
Multi channels communications
Telephony support
Portals: B2C & B2B
Workflow & Automation
Enterprise case management
Proactive communications
Contact Centre Insights
Knowledge Base / CMS
Brand Value
Global Enterprises