bb unified agent Unified Agent Desktop
Overview
Datasheet datasheet icon Unified Agent Desktop

The Agent Desktop ensures contact centre staff can deal more efficiently and effectively with customers by providing fast and easy access to all relevant information when handling a task, via a simple and consistent user interface.

The unified Agent Desktop helps reduce average handling times and improve adherence to the business process, using a task aware user interface that is easy for agents to learn and use.

Unified Agent Desktop Schematic 679 Unified Agent Desktop

At a glance
  • Task Aware User Interface
  • Data Entry Validation
  • Dynamic Data Forms
  • Back-Office Integration and Automation
  • Channel Specific Document Display
  • Task Specific Agent Guidance
  • Assisted Response Creation
  • Productivity Optimisation through Work Allocation
  • Options to Delay Processing without Breaching Targets
  • Easy Access to Relevant His-tory

 

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