Thought Leadership

In the course of our on-going business activities, numero is constantly exposed to opinion, practise and facts related to customer service and business transformation. Our involvement with world leaders in the field encompasses the major outsourcers (including Capita, Vertex and Capgemini), major brands (see clients) and major consultancies (including Forrester and Gartner); the combination of which generates an ever increasing reference library.  Within this section of our website, we reproduce the best of what we find along with original numero research, white papers and reports.  We welcome feedback and comments on this material and invite visitors to download the resources free-of-charge.

Converting customers via Live Chat engagement

Published on 17 April 2015 by in Thought Leadership

408785.004 Live Chat engagement Infographic Converting customers via Live Chat engagement

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The importance of mobile customer service

Published on 02 March 2015 by in Thought Leadership

408036 The importance of mobile customer service Infographic The importance of mobile customer service

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Customer service in the energy sector

Published on 15 September 2014 by in Latest News, Thought Leadership

407793.003 Numero Customer service in the energy sector Customer service in the energy sector

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Communication behaviour across the generations

Published on 27 June 2014 by in Thought Leadership

407074 Numero Communication behaviour Infographic Communication behaviour across the generations

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Key statistics from Mobile World Congress 2014

Published on 03 March 2014 by in Thought Leadership

406991.002 Numero mobile world commerce infographic Key statistics from Mobile World Congress 2014

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