Latest post - numero integrates with CDL to enhance multi-channel experience

Customer experience specialist numero has collaborated with software house CDL, to enhance the insurance shopping experience through integrated telephony, call scripting, webchat and email channels. The development means that contact centres using CDL’s flagship Strata solution will be able to offer seamless customer service, with on-screen prompts enabling agents to identify customers and any previous interactions they have had with the retailer through other channels. Commenting on the partnership, Guy Colclough, CEO at numero, said: "We're delighted to be partnering with CDL to deliver a…

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