Create intuitive, engaging and relevant customer experiences that satisfy the demand for information and convenience. Safeguard your existing website investment by simply adding the additional functionality you need for exceptional self-service experiences.
numero360 Self Service solutions allow customers to serve themselves using any device with distinctive, brand aligned, intuitive functionality. By ensuring that the consumer can easily complete a transaction, find an answer to a query, resolve a problem or quickly escalate an issue to the Contact Centre, organisations can be confident of exceptional customer experiences whilst reducing inbound enquiries to the Contact Centre.
Organisations seeking to deliver first class self-service experiences over the Web need to address the heightened expectations of customers. An incomplete picture leads to frustration and ultimately the abandonment of self-service in favour of a call to the Contact Centre or worse the decision to switch supplier.
numero360 Self Service is one element of a multi-channel Customer Experience Management (CEM) platform that provides customers, employees and business partners with seamless and engaging experiences. Through a combination of self-service capabilities, process automation, legacy systems integration and the streamlining of manual processes, numero360 is able to dramatically reduce the time and effort associated with the handling of all customer interactions across all communication channels.
By making Self Service part of a unified view of all customer communication an organisation can exceed expectations and delight customers with superior experiences that encourage loyalty and promote advocacy.
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