Empower Contact Centre agents with solutions that support their commitment to great service whilst reducing operational costs and delivering exceptional customer experiences.
Improving the customer experience when calling the Contact Centre has become a business imperative for forward thinking organisations looking build loyalty and customer advocacy. It is no longer enough to answer the call quickly, customers want to feel that their time is valued and that means speaking to agents who are informed and familiar with case history. Making the customer repeat themselves is unacceptable and damaging to your reputation and puts contact centre agents under unnecessary pressure.
numero helps contact centre agents to deliver engaging and informed experiences by providing a unified view of all communication with the customer. Agents have immediate access to relevant customer and case information allowing them to handle the call efficiently and effectively. A dynamically updated knowledgebase is on tap to help find the right answers quickly and where required flexible workflow rules can guide an agent through a set of questions to ensure compliance.
The ’Voice of the Customer’ has become noticeably louder and more challenging in the modern age. Forward thinking organisations now recognise that to meet that challenge they have to become much more agile in the way they engage with customers. The combination of informed consumers, backed by the power of social media and an increasingly complex multichannel world has forced organisations to transform the way they operate their customer service teams. numero360 allows organisations to manage customer engagements in a way that not only meets their brand obligations but also promote exceptional customer experiences that create loyal advocates for their brand.
The Contact Centre remains a vital resource for countless organisations that need to speak directly to customers to deliver great service. That presents the opportunity to exceed expectations and delight customers with exceptional experiences and by doing so earn their loyalty and advocacy.