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As with any IT system, organisations need confidence in the security of their contact centre environment. Users need the right level of access to the appropriate work, functions and data, while organisations need to prevent unauthorised access and maintain a log of all activity for audit purposes. numero interactive Security functionality enables the definition and control of everything needed to provide appropriate access to users while properly securing the contact centre. |
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| At a glance |
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Simon Khan’s social CRM lesson for business