bb resource Resource Manager
Overview Datasheet datasheet icon Resource Manager

With increasing volumes of customer interactions there are large numbers of work items to allocate and manage. The process needs to be handled with confidence in order to promote efficiency in the contact centre, without compromising our quality of response.

Within numero interactive, work allocation is performed by a dedicated process, the Resource Manager, which balances many competing factors in order to dynamically allocate tasks to each available agent.

Resource Manager Schematic 679 Resource Manager
At a glance
  • Universal Queue
  • Resource Manager
  • How SLAs are Defined
  • How SLAs are Used
  • Changing Priorities
  • SLA Performance Reporting
  • Work Item Affinity
  • Case/Customer Locking and Affinity
  • Queue Affinity
  • Load Balancing
  • Configuration Options

 

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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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