bb outbound Outbound Gateway
Overview Datasheet datasheet icon Outbound Gateway

In many organisations contact centre teams are aligned to channels rather than business processes, based on historic differences between whitemail (written correspondence including letters) and telephony communications. With new channels and further opportunities for automation, the training, management and infrastructure costs of providing customer service across multiple diverse contact channels are very high.

The numero interactive Outbound Gateway seamlessly integrates multiple channels into a single cohesive customer interaction solution that provides for a single customer view and common business processing, to reduce these costs dramatically.

Outbound Gateway Schematic 679 Outbound Gateway
At a glance
  • Multi-channel Support
  • Unified Agent Desktop
  • Unified Business Processing
  • Unified Customer View
  • Channel Specific Content
  • Workforce Management Across Multiple Channels
  • Outbound Workflow
  • Extensible Gateways
  • Outbound Capabilities

 

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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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