numero interactive is used by organisations to fulfil subscriptions for a range of products and services such as insurance, magazines, vehicle recovery and home services. Efficient handling of customer accounts is critical and transactions have traditionally been handled through the telephone and paper channels.
In these environments customers typically make contact in order to:
- cancel their memberships/subscription
- amend their subscriptions or account details
- make a payment
- change their address
- request details of their subscription
- request renewal information
- make service complaint
Today’s subscription market is fiercely competitive, creating pressure on operating margins and customer churn. For most organisations in the sector, enhancing customer loyalty and operational effectiveness are strategic imperatives.
numero offers a pre-configured subscription/membership solution that is based on existing implementations in the field. This solution is pre-configured for standard transactions and is ready for out-of-the-box use, to:
- Handle typical subscription processes through the web, email and automated telephony
- Implement new proactive service processes based on non-voice channels (such as SMS services) to eliminate costs.
- Provide a single view of the customer to streamline their buying experience and support cross-selling and up-selling processes
- Manage a complex array of transactions to support customers and the clients you provide the subscription/membership services on behalf of.
- Streamline operational processes to improve service levels and reduce costs.
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