numero uno interactive is used by logistics and parcel carriers to streamline customer contact and service provision, across all channels of communication.
numero offers a pre-configured logistics solution that is based on existing implementations in the field. This solution is pre-configured for standard transactions, ready for out-of-the-box use, to help:
- Improve the efficiency of parcel delivery processes and reduce the number of delivery failures to a minimum
- Keep customers informed and updated, thereby reducing the number of time consuming inbound enquiries
- Provide Track & Trace functionality for all parcel movements
- Provide a single view of an otherwise complex process that typically involves multiple parties including the parcel carrier, logistics company, retail or service organisation and the end consumer
- Handle all forms of enquiry, including web, email, phone calls, text and correspondence
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