For entry-level needs
numero uno contact is the entry-level configuration of our software platform. Whilst it shares some of the pioneering functional capabilities of our heritage SmartAgent software, numero uno is an altogether new generation platform.
numero uno contact embraces a rich array of customer interaction management functionality to help clients streamline their customer service, web and back office functions. The solution is pre-configured to work out-of-the-box and handle many routine contact centre and back office requirements.
Irrespective of how, when or why customers contact you, numero uno contact enables their individual enquiry to be handled in the way the individual customer would prefer. numero uno contact makes this is possible by:
- Seamlessly handling all email, paper, forms, SMS, web contacts, web chat and telephone calls communiqués within a single, unified application
- Dynamically routing all inbound and outbound messages for automatic handling or to the right agent for action
- Intelligently interpreting the meaning of customer communiqués using our proprietary NLP technology
- Automatically bringing together all relevant information needed to respond to customer requirement – without requiring agents to open and interrogate disparate software systems
- Keeping track of each customer’s dialogue to ensure no enquiry is overlooked or forgotten about
- Seamlessly integrating with existing systems and technologies, to ensure it works in harmony with your existing infrastructure
- Providing sophisticated reports and analysis to ensure service level and operational standards are met and monitored
With numero uno contact in place, organisations can respond to the individual needs and preferences of each and every customer – whether they be a Jenny, Mike, Peter, Anne, Gary or someone altogether different.
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