bb enrichment Enrichment
Overview   Datasheet datasheet icon Enrichment

When customers make contact there is great value in enriching the message by adding relevant contextual information. This can enable messages to be processed automatically with confidence (where possible) and to be routed for manual resolution appropriate, effective and efficient manner.

Within numero interactive Enrichment the process is highly configurable so inbound messages can be enhanced with information in many different ways. This fact sheet explains what is possible and how the product.

Enrichment Schematic 679 Enrichment
At a glance
  • Enrichment Configuration
  • Duplicate Checking
  • Form Extraction
  • Main Text Identification
  • Language Detection
  • Entity Extraction
  • Company Allocation
  • Case and Customer Allocation
  • Category Allocation
  • Rule-based Classification
  • Statistical Classification
  • Learning to Improve Accuracy

 

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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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