bb case management icon Customer & Case Management
Overview   Datasheet datasheet icon Customer & Case Management

In this age of rapidly improving technology, the quality of service expectations of customers are rising rapidly. They expect organisations to have all relevant information to hand when dealing with their enquiries. To identify and treat each customer according to their individual needs, organisations need sophisticated case and customer support.

numero interactive Customer & Case Management improves the customer experience by enhancing the quality and speed of responses provided by organisations.

Customer Case Schematic 679 Customer & Case Management
At a glance
  • Automatic customer and case recognition with configurable rules
  • Automatic customer records
  • Inheritance of data from work item to case and customer
  • Definable customer and case data forms
  • Integration with other back-office systems
  • Unified contact history
  • Easy-to-use customer and case maintenance functions
  • Configurable customer search facilities
  • Flexible archiving rules based on customer and case

 

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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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