bb CTI CTI Telephony
Overview   Datasheet datasheet icon CTI Telephony

In many contact centres automated support for telephony calls consists of call routing (perhaps involving Interactive Voice Response) and contact centre reporting is limited to call volumes, wait times and abandon rates.

With numero interactive CTI Telephony functionality, call distribution is just the start of the story. Customer telephone enquiries are treated in exactly the same way as all other interactions, fully integrated as part of a streamlined business process to manage the enquiry through to successful resolution.

CTI Telephoney Schematic 679 CTI Telephony
At a glance
  • Integration with ACD/PBX
  • numero CTI Gateway
  • Enrichment and Call Routing
  • Monitoring of Standard CTI Events
  • After Call Actions
  • Case and Customer History
  • Call Transfers
  • Call Abandons
  • Integrated Reporting

 

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Simon Khan’s social CRM lesson for business

Always a Chance to inspire

Simon's Schedule

Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

 

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

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Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

 

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.


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Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

 

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.

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