numero

numero uno solutions are designed for the most demanding customer service environments and provide innovative and efficient ways for organisations to handle all inbound and outbound communications in one.

numero solutions are based on the rich functionality of the numero interactive software platform which encompasses all the components needed to support multi-channel customer interaction solutions. Selected aspects of numero interactive are featured in the numero contact software platform.

numero has developed a number of rapid deployment business solutions called ‘out-of-the-box’ applications. Depending on the client, these solutions are either ready to use immediately or require simple configuration changes.

numero uno solutions are delivered to clients in a variety of ways, the options include:

• numero contact – for entry level needs
• numero interactive for enterprise -class needs
• numero SAAS – for clients who need a software as a service solution
• numero i-Series – for clients who need a packaged solution

The feature-rich numero interactive software platform (see summary) includes this core functionality:

• Agent Desktop
• Content Management System
• Customer & Case Management
• CTI Telephony
• Enrichment
• Inbound Gateway
• Outbound Gateway
• Reporting
• Resource Manager
• Security Access
• Web Suite
• Workflow

numero interactive is built on a robust and scaleable technology platform.

numero i-Series applications include the following:

• i-Store
• i-Text
• i-Text & Reserve
• i-Case Management
• i-Unified Desktop
• i-Complaints
• i-Web Self Serve
• i-Web Chat
• i-Personal Security
• i-Feedback
• i-Help Desk