numero’s hosted solution provides fully integrated customer service capabilities (knowledgebase, CRM, back-office integration, agent scripting, business process automation, contact centre management and business intelligence) across all contact channels including:

• Phone (voice, text)
• Online (email, web chat, web self-service, web chat)
• Written (fax and post)

Designed primarily for small to medium contact centres, numero’s hosted ‘Software as a Service’ solution makes it easy for organisations to access the extensive benefits of our world leading, enterprise class customer interaction management solutions via an easy to access service that offers low monthly payments and easy break options.

With no dependency on expensive and time-consuming internal IT procurement processes, Software as a Service virtually eliminates the substantial up-front costs of traditional on-premise solutions.

Furthermore, by accepting a higher proportion of standard, best of breed, out of the box capabilities (as opposed to expensive and time-consuming bespoke system specifications), time to market is massively reduced – providing the greatest business benefit in the shortest possible time with minimum risk. Based on a highly secure and scalable geographically dispersed virtualised infrastructure, the numero service warrants superb levels of security, performance and availability – capabilities only normally available to the largest organisations – and even then only at great expense.

Using the latest web technologies, numero is able to deliver a desktop style application on demand through a web browser to any use within the organisation – also made possible by numero’s simple unlimited user pricing model.