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With 500 million Facebook users worldwide (including 27 million in the UK), 100 million Twitter accounts globally and the average user spending 15 minutes a day on YouTube, Social Media is undoubtedly here to stay. Smart brands have already embraced the medium and others must follow in order to listen to, understand and communicate with customers, colleagues and communities. numero interfaces with social media platforms (as well as with traditional communication channels including phone, email, web, written correspondence and mobile data), enabling organisations to create a 360 degree view of customers within a single software application. And, most importantly, enables all customer communication to be managed in one place.
numero solutions extend the range of channels for brands to communicate with customers, enabling real time interaction through a wide range of social gateways and channels including Google Talk, Skype, Facebook live, SMS, Twitter, MSN and more. Support is also provided for website interaction via a myriad of chat gateways including Twitter, Google Talk, Facebook Chat, Skype Chat, MSN Messenger etc.	numero solutions provide organisations with the ability to promote and market themselves through social media channels, with activities linked to customer records for ease of reference and follow-up actions	numero solutions can collect and associate social media ID’s with existing customer records to enhance customer intelligence and establish additional marketing and customer service channels
numero interactive can: • use dedicated gateways to listen and monitor communities like Twitter, Facebook and the like; monitoring the frequency of specific words (critical or complementary), phrases and products • acquire user comments, ID’s and personal data and link these to customer records • automatically analyse the sentiment of comments and recommend appropriate actions through sophisticated in-built classifier technologies • deliver messages to agents with specific prompts and actions to address individual comments • action responses through a wide variety of channels including Facebook, Twitter, chat, email and text (SMS) Social media messages can be linked directly to orders and customer records or customers	With numero, it is quick and easy to add a wide range of self service capabilities to websites using social media credentials. Customers interacting via the internet can access secure content (such as self-service and secure messaging) while their basic profile information (such as email address) is captured within customer records.	numero solutions can enhance the social media presence of organisations (for example Facebook walls) through applications for self-service, support and feedback. Enabling service updates, announcements and promotions to be made simultaneously via multiple social media and electronic channels

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Simon Khan’s social CRM lesson for business

Published on 2 May 2012 by numeroadmin in Latest News

As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.

It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.

Always a Chance to inspire

Published on 24 April 2012 by numeroadmin in Latest News

There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.

Simon's Schedule

Published on 19 April 2012 by numeroadmin in Latest News

Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.