Email management

Solutions for your Contact Centre in Peak

Solution 1

numero email management helps the Contact Centre to significantly improve efficiency and customer satisfaction. Our solution allows emails to be interpreted, categorised, routed and responded to in record time. With automated controls on quality and the enforcement of best practice you can be confident that your customers are being treated in a reliable and professional manner.

Solution 2

numero interactive has been developed from the ground up to integrate all communication channels in to single view of all customer contact and activity. By closely integrating with a dynamic knowledgebase, external databases, legacy systems and CRM applications Contact Centre agents have all information they need to ensure first time resolution rates are exceptional even during ‘peak trading’.(see video top right)

Solution 3

numero Self-Service Portal encourages customers to take control and update their account details online. In the addition the Portal provides secure messaging between an organisation and their clients allowing sensitive information to be shared in total confidence. The solution has been designed to minimise the effort required to integrate with existing websites and standard components allow self-service functionality to be introduced with ease.

We hope you have found this page informative and look forward speaking with you soon to see where we can help your organisation.

Problem: Peak trading swamped the Contact Centre with emails resulting in unacceptable response times and a corresponding dip in customer satisfaction.
Solution: numero360 email management numero helps the Contact Centre to significantly improve efficiency and customer satisfaction. Our solution allows emails to be interpreted, categorised, routed and responded to in record time.  With automated controls on quality and the enforcement of best practice you can be confident that your customers are being treated in a reliable and professional manner.

find out more btn Solutions for your Contact Centre in Peak

Problem: Inbound contacts rose sharply during ‘peak’, leading to a deterioration in first time resolution rates.
Solution: numero360 has been developed from the ground up to integrate all communication channels in to single view of all customer contact and activity. By closely integrating with a dynamic knowledgebase, external databases, legacy systems and CRM applications Contact Centre agents have all information they need to ensure first time resolution rates are exceptional even during ‘peak trading’.

find out more btn Solutions for your Contact Centre in Peak

Problem: Your self-service solution failed to deflect as many calls away from the Contact Centre as you’d hoped.
Solution: numero360 Self-Service Portal encourages customers to take control and update their account details online. In the addition the Portal provides secure messaging between an organisation and their clients allowing sensitive information to be shared in total confidence.  The solution has been designed to minimise the effort required to integrate with existing websites and standard components allow self-service functionality to be introduced with ease.

find out more btn Solutions for your Contact Centre in Peak


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