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Complaints Management

The world of financial services faces a ‘tipping point’ with heightened regulatory pressures, increasing customer expectations and greater customer churn.

With the FCA heavily penalising financial organisations for lack of compliance, combined with a dramatic evolutionary change in the sector, there is increasing pressure to retain and attract valuable customers while satisfying ever-increasing expectations. numero is being engaged by major financial organisations along the following themes:

•   FCA compliant complaints management
•   Customer Experience management and Treating Customers Fairly
•   Integrating all customer touch points from online, to social, to branch
•   Process adherence and SLA management to ensure legislative compliance
•   Providing a Single Customer View

numero works with many large financial organisations to transform the way they manage their customer’s needs and ensure this is done in a cost effective and compliant manner to make certain they are ahead of the curve.

Get in touch today to discuss how numero can help your organisation on these matters.

Tim Levine
Account Director
+44 7730 564 771


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Download: FCA Thematic Review TR14/14

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