Email management

A fast and personalised response to every email

Handle email enquiries with efficiency and ease whilst ensuring customers receive a swift, accurate and above all personal response.

Despite the emergence and popularity of other communication channels email remains an essential method of customer engagement and central to any Contact Centre strategy for improving customer experiences.

numero360 Email helps the Contact Centre to significantly improve efficiency and customer satisfaction.  Our solution allows emails to be interpreted, categorised, routed and responded to in record time.  With automated controls on quality and the enforcement of best practice you can be confident that your customers are being treated in a reliable and professional manner.

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