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Webinar Information:

Catch up on November’s webinar hosted by Rob Sandbach

Social media and mobile channels have changed the face of communication and the contact centre is the heart of your customer service operation. How do you keep up with this seismic shift and engage with your current and future customers on their terms to create the perfect customer experience?

Topics discussed: ‪

- Overview of social media channels ‪
- Social media as a customer service channel
- Industry analysis ‪
- Best practice guidelines  
- Implementations

Sign up and discover how to deliver and enhance your customer experience through greater efficiency, brand equity, customer satisfaction and streamlining your customer service operation. numero webinars provide good quality information in an easily digestible format.

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