Yodel uses numero platform for its contact centre and back office operations


Published on 06 February 2012 by in Thought Leadership

Yodel was formed in 2010 by bringing together two of the UK’s leading delivery companies – Home Delivery Network Limited and DHL Express (UK) Limited – to create a major force in UK logistics with over 10,000 employees and one of the largest logistics fleets in the county. In establishing Yodel, the company undertook a ground-breaking business re-engineering project to fundamentally and radically change how it manages customers and parcels.

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