New comScore research puts the spotlight on customer returns


Published on 22 June 2012 by in Thought Leadership

Earlier this month, we highlighted the need for organisations to streamline their customer returns processes. Our extensive experience with some of the largest retail and logistics companies in Europe provides a unique perspective on how to best approach the simplification of customer journeys through the returns process. Based on this insight we have developed innovative solutions to address the issue; investing considerable time and effort in these solutions to ensure those committed to world-class customer service can efficiently and effectively address the returns processes that are so important to consumers everywhere.

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