LIME – numero revolutionises multi-channel customer help centre in 5 weeks to produce stunning results


Published on 31 January 2012 by in Thought Leadership

LIME is part of the Cable & Wireless group and the Caribbean’s leading communications company, providing everything from landline to mobile and broadband to TV. This extremely complex business spans two time zones and thirteen territories from Antigua to Jamaica. With different languages and cultures to serve across the region, the customer relationship management challenge of the business is significant. In support of its strategic aim of bringing the best technologies and services to the region to improve the work and private lives of Caribbean people, LIME engaged numero to revolutionise its business processes and to streamline its customer journeys.

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