Kitbag – numero to create multi-channel contact centre solution for leading multi-channel retailer


Published on 31 January 2012 by in Thought Leadership

Kitbag is one of the leading online sports retailers in the UK with a range of over 10,000 sportswear, equipment and memorabilia products. With responsibility for the official online stores of Manchester United, Chelsea, Real Madrid, Barcelona, Formula 1 and many others; Kitbag endeavours to meet the high expectations of young, mobile sports consumers by being ‘fanatical about service’. To support exciting and ambitious growth plans, Kitbag is working with numero to streamline customer journeys through a fully integrated system across all channels of communication including web, phone, mobile and social media.

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