How good is the customer service performance of leading brands?

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Published on 31 January 2012 by in Thought Leadership

numero commissioned this research to establish a benchmark for businesses to evaluate their own performance against. It is hoped that leading brands will use the findings and numero’s other research into the customer service expectations and preferences of different customer segments (including the Fire & Forget Consumerist, Audit Trail Trouble Shooter and Digital DIY Dude) to improve their customer systems for the benefit of consumers.

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