numero improves agent experience in an instant with contact centre solution for a market leader

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Published on 31 January 2012 by in Thought Leadership

Our client is a major UK business that employs thousands of staff and services throughout the country. As part of a major business process re-engineering project, contact centre and back office users were introduced to a new system (based on the numero interactive platform) which underpins an entirely new way of working. This case study outlines how the project plan ensured the change was a positive experience for users and quickly improved the overall user experience and their associated performance.

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