numero solutions are supported by an expert help desk team who resolve technical queries in line with the service level requirements of clients. The team addresses everything from simple operational questions to complex queries associated with the ongoing operation of our solutions. As part of this service, we have remote access to the numero software platform at client sites, facilitating a highly dynamic and responsive service.
Clients are able to select from three levels of service, namely:
• Standard – offering 9-5 support
• Extended – covering extended hours and weekends
• Premier – providing service levels that suit the specific working hours and days of individual clients.
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