Get up and running in record time with a Self-Service Portal that that allows your customers to self-serve, communicate securely and manage their own account.
Allowing customers to serve themselves and manage their own accounts online is the smart way to provide exceptional customer experiences and save money. Customers enjoy the freedom and control offered by transactional portals and organisations can use their costly Contact Centre resources for more important tasks.
numero360 Self-Service Portal encourages customers to take control and update their account details online. In the addition the Portal provides secure messaging between an organisation and their clients allowing sensitive information to be shared in total confidence. The solution has been designed to minimise the effort required to integrate with existing websites and standard components allow self-service functionality to be introduced with ease.
Exceptional customer experiences come from a unified view of all communication between an organisation and its customers. Self-Service Portals are one element of our multi-channel Customer Experience Management (CEM) platform that provides customers, employees and business partners with seamless and engaging experiences. Through a combination of self-service capabilities, process automation, legacy systems integration and the streamlining of manual processes, numero interactive is able to dramatically reduce the time and effort associated with the handling of all customer interactions across all communication channels.
By making Self-Service Portals part of your customer communication strategy an organisation can exceed expectations and delight customers with superior experiences that encourage loyalty and promote advocacy.
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