Self-Service Web Portals

Web Portal

Get up and running in record time with a Self-Service Portal that that allows your customers to self-serve, communicate securely and manage their own account.

Innovative self service experiences for your customers

Allowing customers to serve themselves and manage their own accounts online is the smart way to provide exceptional customer experiences and save money.  Customers enjoy the freedom and control offered by transactional portals and organisations can use their costly Contact Centre resources for more important tasks.

numero360 Self-Service Portal encourages customers to take control and update their account details online. In the addition the Portal provides secure messaging between an organisation and their clients allowing sensitive information to be shared in total confidence.  The solution has been designed to minimise the effort required to integrate with existing websites and standard components allow self-service functionality to be introduced with ease.

Key Features

  • Fully brand aligned to fit with your online identity
  • FAQs and access to a powerful Knowledgebase that can be regularly updated
  • Customer queries can include rule based deflection offering potential Knowledgebase articles that may have been overlooked
  • When an answer to a query cannot be provided in real time a notification can automatically be sent via email or SMS to ask the customer to return to the Portal when the query has been resolved.  Each of these notifications, together with a return to the Secure Messaging Portal represents a permission based marketing opportunity for the organisation
  • Escalation to the Contact Centre via chat, click to call and web forms for more complex transactions
  • Secure login and compliance to required security levels

A 360 Customer view

Exceptional customer experiences come from a unified view of all communication between an organisation and its customers. Self-Service Portals are one element of our multi-channel Customer Experience Management (CEM) platform that provides customers, employees and business partners with seamless and engaging experiences. Through a combination of self-service capabilities, process automation, legacy systems integration and the streamlining of manual processes, numero interactive is able to dramatically reduce the time and effort associated with the handling of all customer interactions across all communication channels.

By making Self-Service Portals part of your customer communication strategy an organisation can exceed expectations and delight customers with superior experiences that encourage loyalty and promote advocacy.

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