Welcome

The world of financial services faces greater pressures than ever before with heightened regulatory pressures, increasing customer expectations, greater customer churn and rising popularity in different channels of communication

Having worked extensively in the fields of savings, investments, life, pensions and banking, the numero team has experienced these pressures first-hand and seen the pace-of-change accelerate to entirely new levels. As a result, we understand the significance of the challenge of meeting heightened security and compliance requirements (such as those from the PCI and FCA including TCF) while satisfying ever-increasing customer expectations.

Improve customer experience

With our help, financial services organisations can innovative, work more efficiently and achieve competitive advantage. We give financial services organisations the power to handle all this through multiple communication channels, broadening their customer reach way beyond traditional phone and paper-based methods. By significantly improving the customer experience, we can help reduce churn, increase additional product purchases and enhance customer recommendations. Everything can be carefully measured, monitored and reported thanks to comprehensive MI reporting, case management audit trails and agent scripting the combination of which help ensure that employees comply with service standards and exceed TCF requirements.

Address claims and complaints

Our ability to help financial services organisations in such a fast-paced environment is due in part to ready-made solutions that simply need configuring to meet specific needs and operational requirements. Quick and cost-effective to implement, these solutions are proven in live, largescale environments and cover key requirements such as claims, complaints and application processes. As with all numero solutions, they are multi-channel enabled so open the door to compliant and secure mobile, social media, online engagement as well as supporting all the traditional channels such as phone and written correspondence.

Fraud detection

We have existing relationships with the UK’s largest Fraud and Verification providers that enable us to integrate with existing checking services and detect fraud at source. This enables numero to change workflows and channel higher risk cases into highly skilled fraud departments to handle even the most demanding of fraud cases.

Fast to Market

We have proven that tomorrow’s vision can be delivered today with solutions that pay for themselves in a matter of months while providing benefits for years to come. Importantly, there is no need to replace existing systems as numero fully integrates with legacy applications and processes so that additional channels of communication and ways of interacting can be integrated with ease. Critically, these solutions deliver a host of benefits to financial services organisations, including:

Benefits:

  • Full support for all compliance processes – most notably PCI and FCA including TCP
  • Complete 360 degree view of each customer and their case history
  • Multi-channel solution with support for traditional channels, such as calls and correspondence, and emerging favourites including social media, mobile and email
  • Configured not coded solution – highly flexible and revolutionary set up times
  • Revolutionary service level improvements for everything from first-time resolution rates to cross-selling performance
  • Enhanced customer experience to increase satisfaction, reduce churn and encourage recommendation – with significant, measurable improvements for each KPI
  • Low internal impact with full support for existing systems and processes to enable user training in hours not weeks

We have an outstanding collection of ideas, inspiration, best practice and research opinion for the financial services sector that we are delighted to share with you. Some of this information is available via the links below, but there is much more.

Please feel free to access these resources opposite and below or contact me to discuss your areas of interest.

Tim Levine

Major Account Director
+44 7730 564 771
tim.levine@thisisnumero.com

clients we work with

clients we work with

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Contact

Tim Levine
Account Director

D: +44 161 475 0300
M: +44 7730 564 771
E: tim.levine@thisisnumero.com

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