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Overview Datasheet datasheet icon numero interactive overview

numero interactive is a comprehensive multi-channel customer interaction management solution designed to help you improve the efficiency, responsiveness, quality and consistency with which you manage customer contacts.

numero interactive achieves this through an innovative and seamless combination of the products, features and technologies required to streamline contact centre operation and management. This includes self-service capabilities, business process automation, simplified manual processing, assisted agent action and workforce management support.
The diagram belowprovides a summary of the main elements of numero interactive.
numero interactive Schematic 679 numero interactive overview
Features
  • Integrating Multiple Channels into a Cohesive Solution
  • Message Enrichment with Natural Language Processing (NLP)
  • Business Process Automation
  • Optimising Work Allocation
  • Unified Agent Desktop
  • Centralised Content Manage-ment
  • Customer and Case Manage-ment
  • Powerful and Flexible Busi-ness Intelligence reporting
  • Full Access and Security Con-trols
  • Robust Scalable Technology Platform

 

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