numero is a private UK company that build and deliver world leading customer enquiry management and text management applications for the UK's leading B2C organisations. Our clients represent and aspire to being the pinnacle of customer service organisations.

Our goals are to reduce our client's internal costs, to improve the operational performance of the contact centre and to enable our Clients to deliver a world class customer expericence to their customers who wish to communicate through a non-voice channel.

SmartAgent provides customer contact centres with possibly the most complete and cost-effective solution available today for non-voice customer enquiry management and automation.

Through a combination of automation and streamlining of manual processes, SmartAgént is able to dramatically reduce the time and effort associated with the handling of customer enquiries, correspondence and business communications while at the same time delivering corresponding improvements in efficiency, responsiveness, quality and consistency.

By implementing SmartAgént organisations can not only reduce the high manpower costs associated with handling customer enquiries within contact centres - they can also execute a strategy to implement integrated customer enquiry management across the enterprise.

All press contacts should be addressed to: Mark Chamberlain.