Social change combined with our ever growing familiarity with technology is changing the way in which we communicate with each other on a personal level and as a result is also influencing the manner in which we would prefer to talk to businesses.

Google embrace NLP technology.....

Lakeland agents get smart handling ....

Email Frenzy at Christmas ....

New deal signed with PC World

PC World enhances customer service.....

PC World turns to numéro to enhance customer contact across all channels.....

Automatic e-mail cuts PC World's call centre costs.....

PC World overhauls email management.....

Now you can shop by text message.....

Shopping via SMS becomes a reality.....

With SmartAgént 3.2, all of an organisation's non-voice customer and B2B contact channels are seamlessly integrated into a new SmartAgént unified desktop.....

Lakeland's right to reply.....

Wholly developed in the North West, eSMS is a new breed of cyber intelligence software.....

North West company numéro has launched SMS technology that understands unstructured text messages.....

numéro claims it is the first supplier in Europe to launch a SMS software product.....

numero, a provider of response applications for the text channels, has launched an intelligent SMS technology for retailers that can understand unstructured text messages in plain English.....

numéro launches an intelligent SMS technology – a first in Europe.....

numéro's SmartAgént is being used by Lakeland to personalise the way that customer emails are handled as well as cut costs for the high street retailer.....

numéro, a provider of response applications for the text channels, has signed a contract with Capita, a provider of integrated professional support services solutions.....

numéro signs deal with Capita  for ‘intelligent’ solutions to manage the growing popularity of online customer service channels...

Our goal is to empower the Client organisation to run SmartAgént independently of numéro.  Our education courses have been designed to satisfy this aim.

As part of the next phase in our business development, we are urgently seeking the very best local talent.

We have finally moved and we now enjoy a new set of prestigious offices in South Manchester. The move took place on Friday 17th February 2006.

SmartAgént 3.1.2 is now being shipped..........

ALL I WANT FOR CHRISTMAS IS A RESPONSE FROM CUSTOMER SERVICES

Online customer service teams deal with 80% of customer email queries within 24 hours – unless it’s Christmas … when only around 25% of queries are tackled.

Peter Motley, Director of Marketing Crew, comments: “When Tim Mason looks at Tesco’s customer profiles and sees the depth of customer insight, he is it seems a far cry from the days of Sir Jack Cohen. But there are similarities there and lessons all marketers need to learn from. So what has this to do with moving into 2006?”

numéro has just attended the 2005 CCA conference at Murrayfield in Edinburgh. The theme for this year’s event was “Changing the Rules” and numéro was delighted to attend and contribute at the Conference.

numéro were sponsors of one of the clinics at this year's CCA Convention addressing:

• Compliance - how legal are your emails?
• The pitfalls of customer self-service
• Interaction hubs and how numéro can demistify them

numéro has signed a six figure deal with JD Williams & Co Ltd to implement the SmartAgént, email management solution.

JD Williams has signed a deal with numéro to manage emails to its customer website.

numéro has signed a six figure deal with JD Williams and Co Ltd, one of the UK’s leading Home Shopping companies, to implement SmartAgént, its intelligent email management solution.

numéro has signed a six figure sum deal to implement its email management solution, SmartAgént, at Lakeland Limited.

numéro has signed a deal with Lakeland Limited for a six figure sum to implement SmartAgént, its intelligent email management solution. The new system will manage all inbound email contact from consumers to Lakeland Limited’s customer services centre in the UK...

numéro has signed a deal with Experian, the global information solutions company, to implement SmartAgent, its intelligent email management solution. The new system will manage all inbound email contact from consumers to Experian’s Consumer Help Service in the......

To find out what level of customer service the average shopper can expect from online customer service departments, Computer Active contacted 50 of the top online retailers and service providers with a pre-sales query.