numero uno interactive is used by utility companies to improve operational effectiveness, particularly in relation to billing queries and exceptions.

Whilst most companies in this sector have well established call centre and website facilities for customers, a major challenge for most is the categorisation and allocation of billing system exceptions along with customer queries submitted by email, fax, letter and other non-voice based communications. Rather than having to dedicate large numbers of agents to this challenge, numero uno interactive provides a solution for the efficient handling of non-standard requests. Standard enquiries continue to be processed through existing customer and billing systems while our pre-configured utility solution, that is based on existing implementations in the field, takes care of the exceptions.

numero’s experience in this sector is ideal for utility providers seeking to improve operational effectiveness, raise customer service standards for ‘anomalies’ and provide a more personalised service.