numero uno interactive is used by leading home shopping, catalogue, online and high street retailers to streamline and enhance the customer experience. With our help, retailers can handle the far-reaching needs of consumers by efficiently:

• Taking customer orders
• Handling payments and transactions
• Dealing with returns and faulty products
• Responding to enquiries such as ‘where is my order’ requests
• Promoting special offers, sales and ‘basket’ promotions
• Making safety recall notifications
• Providing updates on orders and deliveries

Perhaps most importantly, numero uno interactive gives retailers the power to handle all this through multiple communication channels, broadening their reach way beyond traditional phone and paper-based methods. In doing so, retailers are able to capitalise on the rise in multi-channel retailing and to embrace the opportunities created by the web, SMS (text), email and automated telephony (such as IVR).

numero offers a pre-configured retail solution that is based on existing implementations in the field. This solution is pre-configured for standard transactions, ready for out-of-the-box use, to:

• Provide a single view of each customer and their experiences
• Proactively interact with customers and keep them informed, using their preferred methods of communication
• Extend self service options for customers – including the extent of what they can do online and over the phone
• Provide customer notifications and updates throughout the customer journey in a timely, appropriate and convenient manner
• Let customers communicate however they wish, whenever they choose
• Enable the introduction of new customer service initiatives such as ‘web chat’ and ‘text and reserve’