numero’s solutions helps businesses to improve the management of their Membership or Loyalty schemes by streamlining the way the contact centre manages the customer’s journey. The solution improves the  identification of the customer’s experience within the Loyalty scheme so helping the agentmake improved offers when dealing with the cleint. The immedieate identifcation of buying preferences helps the agent make meaningful new offers and encourages the allocation and usage of  rewards points.

numero offers a pre-configured loyalty/membership solution that is based on existing implementations in the field. This solution is pre-configured to address the standard transactions for the  a business of this type. Ready for “out-of-the-box” use, the solution will help with the:

• Collation of customer transactions and history
• Issuing and redemption of points/vouchers
• Provision of advanced/privileged notice on offers and product availability
• Issuing of exclusive offers to gold membership
• Enhancing customer relationships through event based notifications such as birthdays, Mother’s day and new products in stock that match individual customer interests.

Our solution provides a high degree of control over a customer individual interaction which can be easily and transparently integrated within normal day-to-day operations and processes.

Perhaps most importantly, we can give companies the power to handle all this through multiple integrated communication channels, broadening their reach way beyond traditional phone and paper-based methods. In doing so, organisations are able to capitalise on the rise in multi-channel communication and to embrace the opportunities created by web self service, on line chat, web, SMS (text), email and automated telephony (such as IVR).

Our knowledge and expertise in Membership and Loyalty schemes allows us to offer out-of-the-box solutions which enable the organisation to implement quickly. Such rapid deployments means fast   improvements in the scheme’s effectiveness.