numero uno interactive is particularly well established in the business process outsourcing (BPO) marketplace. This success is due in part to the operational efficiencies that can be driven by the software platform, helping the large outsourcing companies to save costs and enhance the service provided. The ease with which the numero uno interactive platform integrates with existing systems and infrastructures is also a major factor in this sector.

numero helps outsourcers in many ways, both during the initial stages of an outsourcing contract and when improving client operations by introducing new innovations to improve service levels and save costs. Our solutions improve contact centre workflows and automate activities, for example by:

• Analysing the nature of each customer enquiry made by phone, email, website or text message within a single work queue and directing it to the correct agent for action
• Presenting full details of a customer and the enquiry directly to the agent responsible for dealing with the customer
• Matching all the relevant information to the customer’s enquiry to help agents in contact centres to respond directly to specific requests.

BPO clients typically implement one channel or business process initially and then extend their use of the numero uno interactive platform by extending use to additional communication channels and business processes.