Companies operating in today’s subscription marketplace face fierce competition, margin pressures and ever increasing customer expectations. All this against a backdrop of changing communication preferences driving the need for web, email, automated telephony and SMS (text) facilities alongside traditional paper-based and outbound telephony channels.

numero works with a number of leading companies in this field, including those who provide subscription fulfilment services for:

• Magazine subscriptions
• Vehicle breakdown and recovery services
• Household services
• Insurance services

With our help, companies in the sector to:

• Handle typical subscription processes through the web, email and automated telephony
• Implement new proactive service processes based on non-voice channels (such as SMS services) to eliminate costs.
• Provide a single view of the customer to streamline their buying experience and support cross-selling and up-selling processes
• Manage a complex array of transactions to support customers and the clients you provide the subscription/membership services on behalf of
• Streamline operational processes to improve service levels and reduce costs.

Our knowledge and expertise in subscriptions management is packed in a pre-configured solution based on existing implementations in the field. This solution is pre-configured standard transactions, ready for out-of-the-box use, to enable rapid implementation and results.