The retail landscape is changing and not just because of the maturing of ‘bricks and clicks’ operations and the challenges of the high street. At numero, we have first-hand knowledge of the trends and trials facing retailers thanks to the experience we have gained working closely with:

• Argos
• DSGi
• Express Gifts
• GAME
• Homebase
• Ideal Shopping
• JD Williams
• Lakeland
• Matalan
• Freemans Grattan Holdings
• Sainsbury’s
• Tesco
• And more besides…

With our help, retailers can handle the far-reaching needs of their consumers by efficiently:

• Taking customer orders
• Handling payments and transactions
• Dealing with returns and faulty products
• Responding to enquiries such as ‘where is my order’ requests
• Promoting special offers, sales and ‘basket’ promotions
• Making safety recall notifications
• Providing updates on orders and deliveries

Perhaps most importantly, we can give retailers the power to handle all this through multiple communication channels, broadening their reach way beyond traditional phone and paper-based methods. In doing so, retailers are able to capitalise on the rise in multi-channel retailing and to embrace the opportunities created by the web, SMS (text), email and automated telephony (such as IVR).

Our knowledge and expertise in retail is packed in a pre-configured solution based on existing implementations in the field. This solution is pre-configured for standard transactions, ready for out-of-the-box use, to enable rapid implementation and results.