numero works with leading logistics companies to help streamline a service that depends on efficiency and clarity of communication.  Our clients in the sector draw on our know-how and expertise to:

• Improve the efficiency of parcel delivery processes and reduce the number of delivery failures to a minimum
• Keep customers informed and updated, thereby reducing the number of time consuming inbound enquiries
• Provide Track & Trace functionality for all parcel movements
• Provide a single view of an otherwise complex process that typically involves multiple parties including the parcel carrier, logistics company, retail or service organisation and the end consumer
• Handle all forms of enquiry, including web, email, phone calls, text and correspondence

Perhaps most importantly, we can give companies the power to handle all this through multiple communication channels, broadening their reach way beyond traditional phone and paper-based methods. In doing so, organisations are able to capitalise on the rise in multi-channel retailing and to embrace the opportunities created by the web, SMS (text), email and automated telephony (such as IVR).

Our knowledge and expertise in logistics is packed in a pre-configured solution based on existing implementations in the field. This solution is pre-configured for standard transactions, ready for out-of-the-box use, to enable rapid implementation and results.