Pensioner Anne is witty, intelligent, has an active lifestyle and is well known in the local community.  Anne says she is technophobic but has realised the power of the internet as it has connected her to friends and family overseas.  Anne now uses Skype regularly and is amazed that it costs her nothing, she also sends emails that are more like letters and take an age to compose. Whilst she has a mobile phone, it is for emergency use only and certainly not for texting or browsing the web.

An example of Anne and customer service

Anne always does everything right. If you do not do the same, woe betide you as Anne will make it known to the highest authority she can find by searching the web, contacting Citizens Advice and even referring matters to her local MP. Anne is a time-consuming customer to take care of as everything comes in chapter and verse, however anticipate what Anne needs and she will become a fan of service that lets her continue with a busy social life.

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