Underpinning a revolutionary service
Yodel will soon be a household name as the brand roles out across the Home Delivery Network and DHL Domestic operations in the UK. It already delivers hundreds of thousands of parcels and large consignments on behalf of over 100 retailers (including Tesco Direct, Amazon, Argos, Shop Direct, Ideal Shopping Direct and Marks & Spencer) and more than 8,000 B2B clients.
Yodel is shaking-up the delivery services market in response to the way the internet is transforming the way people shop – with purchases via the internet overtaking store-based purchases for the first time in the UK in 2009. Despite this change, most home delivery services have remained unchanged and are no longer in-step with the needs of today’s busy customer. Yodel is combining the resources and expertise of two established companies to radically change the delivery market with flexible, reliable, good value delivery services to suit individual customers.
Yodel & numero
Yodel is committed to fulfilling the delivery promise of its retail partners, which requires visits to every postcode area, everyday. Not all deliveries are straightforward as they involve individual householders with busy lives – for every 100 parcels delivered 3 to 4 people will phone Yodel with a query. Which is why the business decided to transform its customer service operation in just a few months with the help of numero.
Contact us to see how the numero software platform underpins the Yodel customer contact centre and has already delivered service improvements and cost savings for the business.
Print This Page
