One place for all communication
CDS Global is a technology-driven, outsourced service provider with operations in UK, Australia, USA and Canada. The company provides a range of customer relationship management solutions to the world’s leading publishers, government organisations, direct marketing firms and financial institutions. CDS Global is a wholly owned subsidiary of Hearst Corporation which employs more than 3,000 people worldwide.
To meet the needs of its clients, CDS Global is committed to providing the highest levels of service, delivering consistent client support and investing in technology. This ongoing technological focus ensures high levels of service to all clients and ensures the company can serve those who truly matter – the customers of their customers.
numero has worked with CDS Global in the UK for many years as it was the first organisation to adopt the SmartAgent platform. The relationship between the two companies has been reinforced through a contract that will extend CDS Global’s use of the numero uno platform. As a result of the contract and the close working relationship between the businesses, numero uno could become the central communication platform for CDS Global’s contact centre operations.
numero and CDS Global are working on a large project to create a single platform for email, correspondence, text (SMS), CTI, call logs and web communication. Using this single platform, CDS Global will be able to streamline customer journeys by quickly and efficiently determining what needs to be done, by which contact centre agent, in relation to each individual customer enquiry or interaction. In doing so, CDS Global will be able to raise its customer service to new heights for the benefit of all.
Sarah Parkes, Managing Director, Europe and Australia at CDS Global summarises the importance the numero contract:
“numero is a strategic partner to CDS Global. The numero uno software platform is central to the outsourcing services we provide and the numero team are just superb. The relationship between our companies will go from strength to strength as we establish a single platform for all consumer communication in order to provide simply outstanding service.”
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