“numero has delivered on time, to budget and has offered excellent post implementation support. In fact, they have exceeded our expectations! Based upon our experiences, we now plan to deploy SmartAgent across the additional businesses within the Argos Group.”
Pete Connor, Director of IS
“SmartAgént has ensured that we provide our clients’ customers with a consistent, accurate and timely response, irrespective of their choice of communication channel and that we enjoy greater efficiency and management control”
Jez Smith, Director of Strategic Programmes
“Probably the best application software we have ever implemented. Initially, I was highly sceptical – today I am numero’s largest fan!”
Sarah Parkes, Managing Director
“We have been using SmartAgent for over 3 years now and have been very pleased with its performance overall. The management of all mail channels into a single interface has allowed us to improve our own processes, increase productivity and enhance the experience and speed of response for our customers.I have been very impressed with the support offered by numero, they are very customer focussed and have brought some very good improvements to the table for Experian. I have every confidence that the relationship will continue to grow as our partnership continues.”
Marie Rowney, Director of Consumer Operations
“numero supports our strategy of investing in ‘best of breed’ applications, that deliver significant improvements in the overall customer experience and help us to improve agent productivity by means of better and more sophisticated tools.This enables us to lower the cost of transacting with the customer so that we can maintain our UK based customer service operation and avoid the perils of ‘off-shoring’”
Mark Cheshire, Customer Services Director
“SmartAgént has proven itself in our challenging business to be the exciting and innovative technology numéro claimed; we are most excited about the new business opportunities.”
Gary Marshall, Customer Services Director
“It isn’t often that you come across a company like numero who genuinely puts its customers first. We felt very comfortable when it became rapidly apparent that the account team cared about us and knew instinctively what was required to improve our email correspondence channel. The quiet confidence and professionalism with which the implementation team members went about their business was very impressive .”
Koert Tulleners, Chief Executive
“SmartAgent has allowed PC World to encourage its customers to use email as their communication route of preference. The positive experience that they’ve had means that they now use this as a more convenient and satisfying means of contacting us”
Jon Naylor, Customer Experiance Director, PC World.
“Vertex has been delighted with the proactive and helpful support of the numero teams involved in delivering the new customer interaction management solutions into Companies House, Hydro One, HDN and other client sites. Both our team and our clients’ teams are extremely impressed with the numero solutions and the highly impressive results they are delivering. These successes underpin our confidence and support of numero and its leading technology platforms. Such successes endorse our recent decision to roll-out this application to all our customers. The numero solution set is a strategic element of our business going forward.”
Jeff Chittenden, COO
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