Utilities

Utilities

numero works with leading utility companies to improve operational effectiveness, particularly in relation to billing queries and exceptions.

Whilst most companies in this sector have well established call centre and website facilities for customers, a major challenge for most is the categorisation and allocation of billing system exceptions along with customer queries submitted by email, fax, letter and other non-voice based communications. Rather than having to dedicate large numbers of agents to this challenge, numero uno interactive provides a solution for the efficient handling of non-standard requests. Standard enquiries continue to be processed through existing customer and billing systems while our pre-configured utility solution, that is based on existing implementations in the field, takes care of the exceptions.

Perhaps most importantly, we can give utility companies the power to handle all this through multiple communication channels, broadening their reach way beyond traditional phone and paper-based methods. In doing so, organisations are able to capitalise on the rise in multi-channel communication and to embrace the opportunities created by the web, SMS (text), email and automated telephony (such as IVR).

Our knowledge and expertise in logistics is packed in a pre-configured solution based on existing implementations in the field. This solution is pre-configured for standard transactions, ready for out-of-the-box use, to enable rapid implementation and results.

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